The questions we are actually asked, answered in full. If yours is not here,
ask us — we answer every message within one working
day.
Delivery
Where do you deliver? Anywhere in the United Kingdom, including the Highlands,
the Islands and Northern Ireland. We do not deliver outside the UK and we cannot deliver to freight
forwarders.
What does delivery cost? Nothing, on every order. There is no minimum spend, no
remote-postcode surcharge and no separate handling fee on the larger pieces. The price on the
product page is the total you pay.
How long does it take? Orders are processed within 1 business day. Orders placed
on weekends or UK public holidays begin processing on the next business day. After processing,
transit typically takes 2-4 business days, so most orders arrive within 3-5 business days in total.
Transit estimates are not guarantees and can be affected by carrier or destination conditions.
Whatever the estimate, we will always deliver within 30 days of your order at the latest, which is
your right under the Consumer Contracts Regulations 2013.
How will a shed or a mower arrive? Palletised or on a tail-lift vehicle, and
kerbside: the carrier brings it to the nearest point a vehicle can reach and will not normally
carry it through a property or round the back. Plan for a two-person lift, and tell us before you
order if access is tight. Full detail is on the delivery
page.
Paying
How do I pay? By debit or credit card at the checkout. Payment is processed by
Stripe: your card details go straight to them and never reach us, so we cannot see or store them.
We only advertise payment methods we actually accept.
What appears on my statement? PUNICHAIR.
Is there VAT on my order? No. We are not VAT registered, so no VAT is charged
and none is shown. You will not receive a VAT invoice and cannot reclaim VAT on a purchase from us.
Are prices in pounds? Yes, every price on this site is in pounds sterling and
includes free UK delivery.
Changing your mind and faults
How long do I have? 30 days from delivery, and you do not have to tell us why.
That is our own policy and it is deliberately longer than the 14 days the Consumer Contracts
Regulations 2013 require. It sits on top of your statutory rights rather than replacing them.
Who pays the return? We do, on change-of-mind returns as well as faults, and
there is no restocking fee. Wait for us to arrange the collection rather than sending anything back
yourself, so the item is tracked and insured.
Something arrived damaged. Tell us within 48 hours and we put it right at our
expense. Keep the packaging until it is settled, because the carrier may want to inspect it. That
window is for our claim against the carrier and takes nothing away from your rights.
Something has developed a fault. Under the Consumer Rights Act 2015 goods must
be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you can
reject a faulty item outright for a full refund; after that you can ask for a repair or replacement
first. The returns page
sets out the whole position.
About what we sell
Are you Garmin, Wahoo or Hammerhead? No. We buy genuine stock of those brands
outright and sell it, but we are not the manufacturer, we are not affiliated with them, and we are
not an authorised dealer or distributor for any of them. Those names are the trademarks of their
owners. For official channels, warranty terms, firmware or app support, go to the manufacturer
directly.
Who makes the sheds, mowers and chairs? They are sold unbranded. We are not
their manufacturer and we do not claim to be an agent or authorised dealer for one.
Is anything drop-shipped? No. Everything on this site is our own stock, held in
London, picked and dispatched by us.
Do you install or assemble? No, and we do not take old machines away. The
garden items are supplied for self-assembly to the manufacturer’s instructions.
Do the specifications come from you? Dimensions, capacities, weights, ranges and
load limits are the manufacturer’s published figures. Battery range and runtime are estimates
that fall with load, gradient, surface and cold. If an exact figure decides your purchase, ask us
to confirm it first.
Reaching us
Telephone +44 7868 237042, email
contact@punichair.com, or use the
contact form. Monday to Friday, 9:00am to 5:00pm UK time. The address on
our contact page is a trading address and stock location, not a walk-in shop.