Delivery

Where we deliver

Anywhere in the United Kingdom — England, Wales, Scotland including the Highlands and
Islands, and Northern Ireland. We do not deliver outside the UK and we cannot deliver to freight
forwarders.

What it costs

Nothing. Delivery is free on every order on this site: no minimum spend, no remote-postcode
surcharge, no separate handling fee for the heavy items. The figure on the product page is the
figure at the checkout, and it is the total you pay.

Processing and transit times

Orders are processed within 1 business day. Orders placed on weekends or UK public holidays
begin processing on the next business day. After processing, transit typically takes 2-4 business
days, so most orders arrive within 3-5 business days in total. Transit estimates are not
guarantees and can be affected by carrier or destination conditions.

Whatever the estimate, we will always deliver within 30 days of your order at the latest, which
is your right under the Consumer Contracts Regulations 2013. If we cannot, you may cancel and we
refund in full.

Tracking

A tracking number reaches you by email the moment your order leaves us. If it has not moved in
two working days, tell us and we will chase the carrier ourselves — you should not have to
deal with them.

Delivery itself

These are bulky goods. Sheds and ride-on mowers travel palletised or on a tail-lift vehicle;
walk-behind mowers and folding wheelchairs go boxed by standard freight. Delivery is kerbside
— the carrier brings it to the nearest point a vehicle can reach at your address, and will
not normally carry an item through a property, up stairs or round the back. Someone needs to be
there to take it in, and a shed or a ride-on is a two-person lift once it is off the vehicle, so
please plan for that before the delivery day. If access at your address is tight, tell us before
you order and we will check what the carrier can do.

Petrol machines are dispatched without fuel, because carriers will not accept it: follow the
manual on fuel and oil before the first cut. Chairs are dispatched with the battery supplied, and
it should be charged fully before first use.

Check the item over promptly rather than leaving a sealed carton for a fortnight — panels,
decks and castings can be knocked about in freight and the damage window below is short for a
reason. Open a shed carton before the day you plan to build it, so a bent or missing panel is a
phone call rather than a wasted weekend.

Damage in transit

Look at the packaging before you sign, where the driver gives you the chance. If it is visibly
damaged, sign for it as damaged or refuse it outright. Tell us about any damage or shortage within
48 hours and we put it right at our expense — keep the packaging until it is settled, because
the carrier may want to inspect it. That 48-hour window is for our claim against the carrier; it
takes nothing away from your rights below.

Wrong address

We deliver to the address you give us at the checkout. If it is wrong, tell us the same day and
we will change it provided the order has not gone. Once it has, a redirect is the carrier’s
decision, not ours, and an order that comes back to us as undeliverable is refunded less the
actual return freight we are charged.