Delivery

Where we deliver

Anywhere in the United Kingdom — England, Wales, Scotland including the Highlands and
Islands, and Northern Ireland. We do not deliver outside the UK and we cannot deliver to freight
forwarders.

What it costs

Nothing. Delivery is free on every order on this site: no minimum spend, no remote-postcode
surcharge, no separate handling fee for the heavy items. The figure on the product page is the
figure at the checkout, and it is the total you pay.

Processing and transit times

Orders are processed within 1 business day. Orders placed on weekends or UK public holidays
begin processing on the next business day. After processing, transit typically takes 2-4 business
days, so most orders arrive within 3-5 business days in total. Transit estimates are not
guarantees and can be affected by carrier or destination conditions.

Whatever the estimate, we will always deliver within 30 days of your order at the latest, which
is your right under the Consumer Contracts Regulations 2013. If we cannot, you may cancel and we
refund in full.

Tracking

A tracking number reaches you by email the moment your order leaves us. If it has not moved in
two working days, tell us and we will chase the carrier ourselves — you should not have to
deal with them.

Delivery itself

Everything we sell goes by normal parcel carrier — the largest item in the range is a 2
litre enamel pot. Orders are sent tracked, and most fit through a letterbox-sized problem only in
the sense that they do not: someone will usually need to take the parcel in, or the carrier will
leave it with a neighbour or at a local pickup point and tell you where.

Porcelain and enamel are packed for transit, but they are still ceramic and coated steel.
Please open the box promptly and check the contents rather than leaving it sealed for a fortnight
— the damage window below is short for a reason.

Damage in transit

Look at the packaging before you sign, where the driver gives you the chance. If it is visibly
damaged, sign for it as damaged or refuse it outright. Tell us about any damage or shortage within
48 hours and we put it right at our expense — keep the packaging until it is settled, because
the carrier may want to inspect it. That 48-hour window is for our claim against the carrier; it
takes nothing away from your rights below.

Wrong address

We deliver to the address you give us at the checkout. If it is wrong, tell us the same day and
we will change it provided the order has not gone. Once it has, a redirect is the carrier’s
decision, not ours, and an order that comes back to us as undeliverable is refunded less the
actual return freight we are charged.